Who We Are
Insollz Ltd is responsible for the personal information described in this notice. Company number: 13756782. Our registered office is C/O SRL Accountancy, The Old Rectory, Main Street, Glenfield, Leicester, Leicestershire, LE3 8DG, United Kingdom. Contact us at info@orthoticshosnap.com about your information or this notice.
Last updated: 11 October 2026.
Information We Use
When you order, create an account or contact us, we use the details you provide, such as your name, contact details, billing and delivery addresses, order details and correspondence. Payment providers process your payment details. We receive payment confirmations and transaction information needed to manage your order.
Our website and service providers may also process technical information, such as IP address, browser and device details, security logs and information about how you reach and use the site. If you contact us through Facebook or Instagram, we receive the information you choose to share there.
Why We Use Your Information
- To take payment, fulfil orders, provide customer service and manage returns: performance of our contract with you or steps you request before a purchase.
- To keep accounting records and comply with tax, product-safety and other legal duties: legal obligations.
- To secure our website, prevent fraud, manage ordinary enquiries and establish or defend legal claims: our legitimate interests, balanced against your rights.
- To send optional marketing or product-release updates you request: consent. You can unsubscribe or email us at any time.
- Where optional advertising or measurement technologies require consent: consent. Reading this notice or continuing to browse does not constitute consent.
Please avoid sending detailed medical records through ordinary shop enquiries. If additional sensitive information is needed, we will explain why and the appropriate way to provide it.
Who Receives Information
We share information where needed with service providers involved in hosting and securing the website, operating our WooCommerce shop, processing payments, delivering orders and supporting administration. Depending on the payment method you choose, payment services may include WooPayments, Stripe or Amazon Pay. We also use professional advisers and may disclose information where required by law.
Facebook and Instagram are operated by Meta. Their own privacy notices apply when you use those platforms. Our Meta integration connects product information and shopping services. Where advertising measurement is enabled with the required consent, Meta may receive information about website activity and device identifiers.
Cookies And Similar Technologies
Cookies and similar technologies can support the basket, checkout, account login, security and site preferences. Optional analytics and advertising technologies have different purposes, including measuring visits or advertising performance. Optional advertising tracking requires your consent. You can also manage or remove cookies in your browser; blocking essential cookies may prevent the basket or checkout from working. Contact us if you need help understanding the technologies used on the site.
International Processing And Retention
Some providers may process information outside the UK. Where a restricted international transfer requires safeguards, these must include an applicable adequacy arrangement or approved contractual safeguards. Contact us for information about the safeguards relevant to your data.
We retain information for as long as needed for the purpose for which it was collected, including completing orders, dealing with enquiries, complying with legal record-keeping duties and resolving disputes. The period depends on the record and applicable obligations. Marketing permission is retained until withdrawn or no longer needed; a minimal suppression record may be kept to respect an opt-out.
Your Choices And Rights
Depending on the circumstances, you can ask to access, correct, delete or restrict use of your information, object to processing, or receive a portable copy. You can object to direct marketing at any time and withdraw consent without affecting processing already carried out lawfully. Email info@orthoticshosnap.com. We may need to verify your identity before handling a request.
You can complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/. Please contact us too so we can try to resolve your concern.